Job Description
Contact Center Technician – Mandarin
€ 15 Per hour
Benefits: Dental Care + Premium Health Insurance + 20 Days Paid Holiday a Year
Job Description: The Customer Care – Call Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Customer Care – Call Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor. Must be Fluent English + Mandarin Speaker.
Essential Duties and Responsibilities:
Shows passion for and delivers exceptional customer service while providing Technical
Support for all MTI products as well as retail interactive displays
Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion.
Collects call data and manages to performance metrics
Provides effective support to Field Technicians throughout the world
Data gathering and auditing
Required Background and Skills:
MUST be able to speak English + Mandarin
High School Diploma or equivalent required
Previous customer service experience required, preferably in a high volume call center environment
Shows a passion for and is consistent in servicing internal and external customers
Thorough knowledge of all Microsoft Office programs, especially Excel
Location:
Drogheda, County Louth
Job Types: Full-time, Permanent
Salary: €15.00 /hour
请联系 Talat Yalcinsoy
Email：[email protected] |
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