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MTI 发表于 2019-4-19 02:05:40 | 显示全部楼层 |阅读模式
Job Description





Contact Center Technician – Mandarin



€ 15 Per hour



Benefits: Dental Care + Premium Health Insurance + 20 Days Paid Holiday a Year



Job Description: The Customer Care – Call Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Customer Care – Call Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor. Must be Fluent English + Mandarin Speaker.



Essential Duties and Responsibilities:





       
Shows passion for and delivers exceptional customer service while providing Technical
        Support for all MTI products as well as retail interactive displays
        Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion.
        Collects call data and manages to performance metrics
        Provides effective support to Field Technicians throughout the world
        Data gathering and auditing




Required Background and Skills:





       
MUST be able to speak English + Mandarin
        High School Diploma or equivalent required
        Previous customer service experience required, preferably in a high volume call center environment
        Shows a passion for and is consistent in servicing internal and external customers
        Thorough knowledge of all Microsoft Office programs, especially Excel




Location:





       
Drogheda, County Louth




Job Types: Full-time, Permanent



Salary: €15.00 /hour

请联系 Talat Yalcinsoy
Email:[email protected]
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